FAQs

If your order has not been dispatched, please contact us as soon as possible and we will aim to process your request. Please note we are unable to guarantee an order cancellation.

If your order has already been dispatched, we are unable to cancel your order. However, you may choose to return the item under our change of mind return policy. For further details, please refer to our returns page.

If your order has not been dispatched, please contact us as soon as possible and we will aim to process your request. Please note we are unable to guarantee a change of address.

If your order has already been dispatched, we are unable to amend the delivery address. However, you may be able to redirect the parcel within your Australia Post account, associated with your order email.

Coupon codes are limited to 1 per transaction. Each coupon code has a redemption limit, start and end date, and may only apply to specific items.

If the coupon code cannot be applied to your order, please ensure:

• You have not applied any other coupon codes
• You have not used the same coupon code before
• You are adding an eligible product
• The coupon is not expired

If you are still experiencing an error, please contact us.

Nope, you cannot add a coupon code after your order has been placed.

Please note: coupon codes are limited to 1 per transaction.

Your order may be cancelled for the following reasons:

• Out of stock or unavailable
• Pricing or product listing error
• High risk or fraudulent
• Payment declined or not received (for bank transfer)

Please check your order cancellation email for the specific reason.

Your PDF tax invoice can be found in your order confirmation email.

Yep! As a registered Australian business, you can claim your GST when you travel overseas via the Tourist Refund Scheme (TRS).

Please note you must:

• spend at least AUD 300, (including Goods and Services Tax (GST), in total from a supplier with the same Australian Business Number (ABN)
• buy the goods within 60 days of departure

More details on the Australian Border Force website here.

As the Amazfit Australia Official Store, please rest assured that all products are authentic and direct from Amazfit.

Yep! All products are in brand new condition unless specifically advertised.

Yes! We will happily price match any identically stocked item from our authorised resellers.

To initiate a price match request, please contact us.

Please note: the item must have the same SKU and must be the same variant (colour). We do not price match unauthorised resellers or grey importers.

We offer standard and express shipping.

• Standard shipping: FREE for orders of $50 or more. Otherwise, $10 flat rate for orders under $50.
• Express shipping: $5 for orders of $50 or more. Otherwise, $15 flat rate for orders under $50.

All products are located in and shipped from our warehouses in Sydney.

Orders are generally dispatched within 1-2 business days. 

After your order has been dispatched, please allow 2-8 business days for standard shipping and 1-4 business days for express shipping. 

Please note: all timeframes are provided as an estimate only. We are unable to control the shipping timeframes by our courier partners. Please refer to the updates on your tracking number for a more accurate shipping timeframe. 

Most orders are shipped with Australia Post. We may use Startrack or Sendle, depending on the size of your order and location.

You can track your order by clicking on the tracking number in your shipment confirmation email. Alternatively, please copy your tracking number and visit the referred courier's website:

• Australia Post: https://auspost.com.au/mypost/track/#/search
• Startrack: https://startrack.com.au/track/search
• Sendle: https://try.sendle.com/en-au/tracking

Yep! All orders are shipped with signature required. If you are not at the address during delivery, it will be taken to the nearest post office for collection.

In some cases, you may opt for 'Authority To Leave' by logging into your Australia Post account, associated with your order email.

Please note: If you opt for ‘Authority To Leave’ yourself, we are not responsible for the package in the rare case it is missing or stolen.

Currently we only ship within Australia.

If you have received your order and changed your mind, start your return within 14 days of receiving your order.

If the item in your order is faulty or defective, start your return within 30 days of receiving your order. Any requests past 30 days of receiving your order will be treated as a warranty claim.

If the item in your order is dead on arrival or damaged in transit, start your return within 1 day of receiving your order. Any requests past 1 day of receiving your order will be referred to our faulty or defective returns policy.

For further details on returns, please visit our returns page.

To start your return, contact us.

You must initiate a return request within the following timeframe and return your item within maximum 7 days after approval of your return request.

• Change of mind: 30 days after receiving your order
• Faulty or defective: 30 days after receiving your order
• Dead on arrival or damaged in transit: 3 days after receiving your order

At Amazfit Australia, we want you to be satisfied with your purchase. That's why we offer a 30 day change of mind return policy, which means you have 30 days after receiving your order to initiate a return for a refund or exchange, minus any postage costs.

To be eligible for a return:

1. Item(s) have to be initiated for return within 30 days of the delivery/receiving of order.
2. Item(s) must be placed in the post within 7 days after approval of your return.
3. Item(s) were not marked “Clearance” or “Non-Returnable” at the time of purchase, unless faulty.
4. Item(s) must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

Items which are returned and do not meet the criteria (e.g. opened or used) will be subject to a $20 or 20% restocking fee, whichever is greater.

You are responsible for the return shipping fee. Please ensure the product is well packaged. For high value products, we recommend purchasing insurance, as we will not be able to assist if the product goes missing in transit.

Please note: if you are returning one of your items from a bundle, your order is no longer valid at that bundle pricing. 

If your product has developed a fault or defect within 30 days of receiving your order, we offer an expedited exchange or replacement process. If the exchange or replacement product is unavailable, we will offer a full refund.

To be eligible for a return:

1. Item(s) have to be initiated for return within 30 days of the delivery/receiving of order.
2. Item(s) must be placed in the post within 7 days after approval of your return.
3. Item(s) must not have physical or liquid damage.
4. Item(s) must have its original packaging, including any accessories that were originally included.

Items which do not meet the criteria may be declined from an expedited exchange or replacement and referred to our warranty policy.

We will cover your return shipping fee. Please ensure the product is well packaged. 

If your product is dead on arrival or damaged in transit within 3 days of receiving your order, we offer an expedited exchange or replacement process. If the exchange or replacement product is unavailable, we will offer a full refund.

To be eligible for a return:

1. Item(s) have to be initiated for return within 3 days of the delivery/receiving of order.
2. Item(s) must be placed in the post within 7 days after approval of your return.
3. Item(s) must have its original packaging, including any accessories that were originally included.

Items which do not meet the criteria may be declined from an expedited exchange or replacement and referred to our faulty and defective returns or warranty policy.

We will cover your return shipping fee. Please ensure the product is well packaged. 

• For a change of mind return, you will be responsible for the return shipping fee.
• For faulty or defective returns, we will cover your return shipping fee.
• For dead on arrival or damaged in transit returns, we will cover your return shipping fee.

Once our team has received your return, we will quickly verify the details of your claim and check the item. Please allow us up to 3 business days.

If your return is valid, your refund will be processed within 1-3 business days. We will notify you once your refund has been sent.

If there are discrepancies between your claim and the item received, we will contact you for further information.

To start your return, contact us.

All items sold by Amazfit Australia include a standard 12 month manufacturer's warranty.

To initiate a warranty request, please contact us.

The warranty covers all manufacturer faults. Any misuse of the product including physical or liquid damage are excluded.

The manufacturer warranty does not apply to any damaged caused in the following circumstances:

• Damage caused by nature or acts of God, for example, lightning strikes, cyclones and the like. 
• Negligent or incorrect use of the product.
• Commercial use of the product. 
• Unauthorised modifications to any part of the product. 
• Damage caused by use with non-manufacturer approved products. 
• Damage caused by negligence, accident, abuse, misuse, liquid, flood, fire, earthquake or other external causes. 
• Damage caused by operating the Product outside the permitted or intended uses described by the manufacturer’s instructions or with improper voltage or power supply.
• Damage caused by servicing of the product (including upgrades and expansions) performed by anyone who is not authorised by the manufacturer to perform such services
• Damage caused by natural wear and tear. 

To initiate a warranty request, please contact us.